job description

Oversee the concierge team

o Training of staff

o Development and implementation of Standard Operating Procedures

o Create and sustain culture of service excellence

• Stays current on city events, attractions and furnish information on directions, movies and sightseeing opportunities.

• Welcome guests in a warm and enthusiastic manner.

• Advise guests on local area attractions and provide tourist information.

• Respond to guest requests for personal and business services.

• Monitor guest requests to housekeeping and maintenance to ensure prompt response.

• Research and coordinate arrangements for guest special requests.

• Plan events, meetings and parties.

• Assist in the lobby with any special needs- bag assistance, directions, water, umbrellas, etc.

• Promote hotel restaurant and spa to guests.

• Effectively communicate to all levels of the hotel city happenings detailing special events

• Interviews, hires, and coach concierge staff.

• Maintains staffing levels according to occupancy and guest traffic.