job role

Manage the efforts and activities of the sales department for groups and venue rentals in alignment with corporate revenue goals and objectives. • Responsible for creating proposals, contracts, entering group rooming lists and group blocks for all market segments. Then communicating with all departments. • Ensure that groups/events adhere to terms & conditions outlined in contracts. • Coordinate with 3rd party companies to organize catering, rentals, staff etc. • Serve as on-site manager to assist with service personnel and ensure implementation of events needs are timely and seamless; or assigning a designate as needed. • To meet and greet group leaders and work closely with groups to ensure satisfaction during their stay. Then following up with groups after departure for feedback on the success of the group. • Prepare group & event resumes monthly to ensure communication is clear throughout all hotel departments and third-party vendors. • To ensure that all group details are neatly organized and clearly noted in the hotel property management system, and that billing is accurate post-stay. • Maintain contracts and relations with groups while inventing ways to attract new groups. • Develop, prepare, and deliver sales materials, trade show exhibits, conference appearances, and other promotional programs. • Keep hotel website/OTA extranet/primary platform content is up to date and accurate ie. Photo content, amenities, hotel policies etc. • Create content/content writing including but not limited to; newsletters, blogs, giveaways, contests, competitions, influencer partnerships, business partnerships, photos, videos etc. to increase social media engagement, which in turn will increase website visits, bookings, and ultimately the overall revenue at Tin Wis Resort. • Internal/External marketing analysis monthly. • Managing social media presence and growing communities and advocates on all primary platforms including but not limited to Facebook, Instagram, Pinterest, LinkedIn. • Replying to comments, inquiries, questions, and interactions on all primary platforms. • Creating paid digital advertisements for Facebook, Instagram, and Google. • Effective measurement of KPIs on all platforms, sharing monthly strategies and summaries with all departments for holistic engagement and alignment. • Formulate incentives plans, trainings, resources, and materials to encourage sales department staff. Analyze the effectiveness of sales programs/promotions; recommend and implement changes based on findings. • Manage the back end of the website; content, meta descriptions, and SEO best practices.