Ensures the smooth running of the operations on a day to day basis and in a proactive manner.
Support and assist all Front Office sections.
Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments e.g., Housekeeping, Engineering, Sales and Reservations of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
Follow up with Housekeeping any unresolved room discrepancies.
Maintain reservation procedures, same day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
Ensures that all departmental information is kept accurately and up to date.
Promotes in house sales and facilities to maximize hotel revenues.
Understand and carries out duties in line with Hotel Emergency Procedures.
Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
