Ensures the room inventory is up to date with all bookings, both definite and cancelled bookings.
Assists in the preparation and generation of reports for the Revenue Meeting.
Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
Prepare quotations and written confirmation to all clients within stipulated timelines.
Monitor client satisfaction regularly and resolve any outstanding issues to protect and enhance future business.
Work closely with Sales and Front Office as well as other departments, to ensure guest requirements are met.
Assists in tracking and analyzing booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
Assists in the management and use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.
Managing room inventory for all channels including but not limited to room types and sell strategy online.
Daily spot checks reservations made previous day and following up 3 day to arrivals, highlighting any VIPs, special requests and payment methods etc.
