Greet incoming guests warmly with a pleasant smile and eye contact.
Welcome guests to the restaurant promptly and professionally and seat them with menus as per the Restaurants’ guidelines.
Document customer feedback to the restaurant manager
Dealing with any guest issues but escalating any which cannot be resolved on the spot.
Controlling guest traffic to various stations.
Ensure reservations book is up to date and any bookings communicated to team
Assisting waiters if and when they get overwhelmed.
Interacts with guests in and as they leave the restaurant to ensure positive dining experience and give guests a pleasant parting comment and invite them back
Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
Adhere to the daily checklists and notify management of any discrepancies.
Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
Adhere to scheduled work times by reporting promptly as scheduled.
Acquire a working knowledge and local information to respond to guest questions in these areas as require
