job description

• Provides efficient, prompt, trouble free, and courteous service by bussing, serving and setting tables

 

• Accurately records, pre-checks, and picks up all food and beverage orders promptly

 

• Serves guests their food and beverage promptly and courteously

 

• Sets tables as needed prior to guest arrival

 

• Ensures that the working area and stations are stocked with mise-en-place and kept clean and tidy at all times

 

• Ensures the smooth running of the assigned station at all times

 

• Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly

 

• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous

 

• Makes clear orders to kitchen production, and baristas regarding beverages; registers orders according to Level 24 procedures

 

• Confers with the Restaurant Supervisor concerning reservations and last minute changes

 

• Confers with the Floor Supervisor regarding last minute arrangements to co-ordinate with kitchen production

 

• Checks the restaurant reservations list frequently during the shift

 

SECURITY, HEALTH AND SAFETY

 

• Ensures that restaurant cash sales and cash float are secure at all times

 

• Ensures all discrepancies in cash sales and or cash float are declared to the Restaurant Supervisor immediately.

 

• Maintains high confidentiality in regards to guest privacy

 

• Notifies the Floor Supervisor regarding lost and found objects

 

• Reports all potential and real hazards appropriately

 

• Fully understands the Level 24 fire, emergency, and evacuation procedures

 

• Follows emergency procedures to provide for the security and safety of guests and employees

 

• Works in a safe manner that does not harm or injure self or others

 

• Supports a safe working environment by applying all Level 24 regulations, and adhering to existing laws and regulations

 

• Anticipates possible and probable hazards and conditions and notifies the Restaurant Supervisor