job description

provide leadership and management for the Food & Beverage Division, including the Restaurant & Bar, and integrate its functions to serve local F&B and hotel guests. The Assistant Beverage Manager oversees management, budget, and operation of the food service establishment, and maintains a close liaison with the kitchen, restaurant, and catering sales department to ensure maximum profitability. CORE RESPONSIBILITIES Primary duties, responsibilities, and tasks include, but are not limited to the following: Supervise the daily operation of F&B Outlets Responsible for ensuring that all Beverage operations are in compliance with all systems, control policies, and procedures Estimates beverage consumption and purchases or requisitions beverage ingredients and supplies To monitor and critique the quality and consistency of the Beverage product. Bring innovation and creative ideas to create specialty cocktails for our menu Create and implement promotional plans to drive business to Beverage Department; host local events to create a charity and local business opportunities Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Participates in the budgeting process for areas of responsibility. Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement Conduct regular departmental meetings Attend hotel meetings; ensure those daily pre-shift meetings conducted with all Grand Performers on a daily basis for all shifts Maintain cleanliness and health code standards Complete monthly beverage inventory Schedule staff to reflect daily occupancy and reservations in order to Monitor and control payroll and other expenses KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of Database software; Internet software; Inventory software; Order processing systems; Spreadsheet software and Word Processing software. Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Response well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.