This job was first posted at BrighterMonday Kenya

Job Description/Requirements

Job Description

Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable one Welcome guest upon arrival Escort guest to their room, explain room and hotel facilities and offer assistance Keep abreast all hotel promotions, product knowledge, VIP arrivals and upcoming events Maintain continuous contact with hotel guest to ensure that any problem or complain are handle
efficiently and courteously. Show fullest cooperation and respect within the team and other departments. To prepare and serve beverage orders according to recipes and service standards. To be fully knowledgeable about all bar products. To be able to up sell each time with each customer. To provide high personalized standard of quality and efficient / friendly service. To prepare mise-end-place and perform side duties. To collect all general requisitions and food and beverage requisitions. To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordingly To handle guest enquiries in a courteous and efficient manner. To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. To provide friendly, courteous and professional service at all times.
 

Qualifications

Service focused personality is essential and a passion for everything food and beverage Previous experience in a similar  role is an asset Strong interpersonal and problem solving abilities and the ability to lead by example